terms & conditions

Payments, Refunds, Cancellation and Rescheduling Policy.

TO BOOK, please send us an email at info@jumpinjoeys.com.au, including the date, your preferred session time, your child's name and age, as well as the selected package. Subsequently, we will provide you with a form to be filled out, containing additional details.

By making a reservation at Jumpin Joeys Indoor Playcentre and Cafe PTY LTD, you are acknowledging and accepting the Jumpin Joeys' Rules and Conditions of Entry as well as the following terms and conditions:

•	Please be aware that prices and inclusions may change without prior notice until a contract is formally agreed upon and locked in.
•	A minimum of 8 guests, including the birthday child, is required for all party packages. 
•	Additional guests will incur extra charges. 
•	Children under 1 year old are not counted as paying guests (food and beverage not provided).
•	Only one child per invitation is allowed entry.
•	The package does not include adults. Limited seating will be provided for adult guests, this being 2 tables accommodating up to 4 seats per booking.
•	The maximum number of children per party room is 20, including the birthday child.
•	The maximum number of guests for a birthday party is 40, including the birthday child, paying children, parents/guardians, and additional guests.
•	Substitutions for party inclusions and package components are not permitted.
•	The package includes exclusive use of a single room for a 1.5 hours duration.
•	The designated time on the invitations should align with the contracted duration for the reserved room.
•	A 15% surcharge applies to all bookings on public holidays.
•	All credit card payments will incur a surcharge fee of 1.5% + GST.
•	All prices are stated in Australian Dollars, include GST, and are subject to change without notice. 
•	Once a booking has been accepted and confirmed by Jumpin Joeys, the agreed-upon prices are guaranteed.
•	A non-refundable deposit of $100 is required at the time of booking.
•	Food selections and final guest numbers must be confirmed 7 days before the booking, along with any dietary requirements and the final payment. 
•	Failure to make the final payment may result in event cancellation.
•	Please note that all deposits are non-refundable and will be forfeited in the event of cancellation.
•	If a booking is cancelled 8 days or more before the booking date, the $100 party deposit will be forfeited.
•	If a booking is cancelled within 7 days of the booking date, the full price will be charged.
•	No refunds or credit will be given for "no-show" guests on the day, even in case of illness.
•	Outside decorations, such as pre-inflated balloons, tablecloths, plates and cups, are allowed.  Any necessary setup must be completed within 15 minutes prior.
•	No party poppers are allowed, such as pinata, confetti, glitter, etc. 
•	Other decorations and bringing your own entertainer must be discussed and agreed upon in writing with the playcentre management in advance.
•	The entertainer must provide proof of Public Liability Insurance before their performance. The performer must stay inside the party room. 
•	Outside food and drinks are not permitted. 
•	Birthday cakes may be brought in for booked parties, but they cannot be consumed in the general area.